The Advice Maze
Justiciable problems cluster with other issues/problems.
When people find themselves with justiciable problems they are often unsure where to turn for advice or who to ask; this is known as the advice maze.
The advice maze can be caused by...
LACK OF ACCESS to reliable legal advice
INABILITY to enforce rights
LACK OF AWARENESS of rights and responsibilities
The advice maze makes it hard to know where to look for help; people become frustrated and give up trying to resolve problems.
A side effect of the advice maze is referral fatigue: the more advisors you visit, the less chances of obtaining helpful advice.
The result of the advice maze is that many justiciable problems are unsolved.
The advice maze tells us that it is very important to equip people with the right information and tools as early as possible, so that they navigate sources of advice effectively.
83% of users found
95% of users found
96% of users found
Approximately 1/6th of those who looked for advice did not obtain it successfully.
Justiciable problems are problems that have a civil legal dimension, although people don’t always recognize them as legal problems.
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This research on the advice maze was done by: Legal Services Commission, Causes of Action: Civil Law and Social Justice - Final Report of the First LSRC Survey of Justiciable Problems, (London, Ministry of Justice, 2004) (Research gathered by Pascoe Pleasence et al), online: UK Government
The likelihood of getting advice from someone that they have been referred to declines as more advisers are visited.