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The Advice Maze

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Justiciable problems cluster
with other issues/problems.
When people find themselves with justiciable problems
they are often unsure where to turn for advice
or who to ask; this is known as the advice maze.
The advice maze can be caused by…
LACK OF ACCESS
to reliable legal advice
INABILITY
to enforce rights
LACK OF AWARENESS
of rights and
responsibilities
SOCIAL EXCLUSION
The advice maze makes
it hard to know where to
look for help; people become frustrated and give up trying to resolve problems.
A side effect of the advice maze is
referral fatigue:
the more advisors you visit,
the less chances of obtaining helpful advice.
The result of the advice maze is that many justiciable problems are unsolved.
The advice maze tells us that it is very important to equip people with the right information and tools as early as possible, so that they navigate sources of advice effectively.
83%
95%
96%
83% of users found
the
first
advisor
unsuccessful
95% of users found
the
second
advisor
unsuccessful
96% of users found
the
third
advisor
unsuccessful
Approximately 1/6th of those who looked for advice
did not obtain it successfully.